Requests for returns and exchanges should be made within fourteen (14) days after purchase to info@veronicatharmalingam.com. Once your return or exchange is approved by one of our customer care associates, they will e-mail you shipping instructions. Returns must be received within twenty-eight (28) days from the date of purchase. Each return and exchange is handled on an individual basis, and restocking fees may apply. To be eligible for a return, the merchandise should be returned in the same condition as it was received. Please include the original packing slip with your return. We value your opinion and encourage your feedback. On the back of the packing slip, please note the reason(s) for the return.

Our specialists are always happy to assist with any further enquiries you may have. Please do not hesitate to contact us at info@veronicatharmalingam.com

Your Veronica Tharmalingam product is warranted against defects in materials and workshmanship for a period of ONE (1) YEAR from the date of the original retail purchase (“Warranty Period”) when used in accordance with Veronica Tharmalingam Care process (refer to https://veronicatharmalingam.com/pages/faqs under How do I care for my Veronica Tharmalingam handbag /Jewelry). Under this warranty, you will be able to direct your claims to Veronica Tharmalingam even in situations where you purchased the product from a third party. If a defect arises during the Warranty Period, Veronica Tharmalingam, at its option will (1) repair the Product at no charge using new parts, (2) exchange the Product with a replacement product of the same model (or with your consent a product that has the same or substantially similar features as the original product – e.g., a different model with the same features, or the same model in a different color) that is new, or (3) refund the original purchase price. This warranty excludes normal wear and tear unless failure has occurred due to a defect in materials or workmanship and, damage resulting from abuse, accident, modifications, unauthorized repairs or other causes that are not defects in materials and workmanship.

In no event shall Veronica Tharmalingam be liable for (a) loss or damage, which as of the product’s purchase cannot be regarded as being caused by Veronica Tharmalingam’s breach of these warranty terms; or (b) losses caused by the user’s fault.

Any limitations of liability in this warranty document shall not apply to (i) death or personal injury pursuant to any mandatory law on product liability; (ii) fraud or fraudulent misrepresentation; (iii) intentional misconduct or gross negligence; (iv) or a culpable breach of major contractual obligations. A damages claim based on a breach of major contractual obligations or gross negligence will be limited to foreseeable damage typical for the sale contract concerned. To obtain warranty service, contact Veronica Tharmalingam using the information described at https://veronicatharmalingam.com/pages/faqs Proof of purchase may be required to verify eligibility. 

Refer to Shipping and Delivery policy.

Crafted with utmost care, Veronica Tharmalingam designs require special attention. Each exclusive piece can be reinvigorated. Whether you’re treating silk, enhancing hardware or buffing fine metals, our specialists will restore your pieces and bring them back to life with expert precision.

Any questions? Do not hesitate to Consult a Veronica Tharmalingam specialist via email for further care suggestions.

Crafted with utmost care, Veronica Tharmalingam designs require special attention. Each exclusive piece can be reinvigorated. Whether you’re treating silk, enhancing hardware or buffing fine metals, our specialists will restore your pieces and bring them back to life with expert precision.

Any questions? Do not hesitate to Consult a Veronica Tharmalingam specialist via email for further care suggestions.